Contact Best Plans Canada
Have a question about internet or mobile plans? Want help understanding an offer, or interested in partnering with us?
Use the form below to reach out and we’ll get back to you as soon as we can.
When to contact us
You want help comparing internet or mobile plans
You’re not sure if a promo is actually a good deal
You can’t find your city or provider on our website
You’re a provider or partner interested in working with Best Plans Canada
You’ve spotted incorrect or outdated information on a plan page
You have general feedback or ideas that could help us improve
Our response time
We do our best to respond to most messages within 1–2 business days.
If your question is time-sensitive (for example, you have a promo that’s expiring or you’re moving soon), please mention that in your message so we can prioritize it.
What we can and can’t do
Best Plans Canada is not an internet service provider or a bank. We don’t manage your existing account or billing.
We can:
Help you compare plans and options
Explain fees, speeds, and terms in plain language
Connect you with providers or partners who can complete your order
We can’t:
Access your account details with any provider
Make changes to your existing contract or bill
Guarantee that specific promos will still be available at a later date
How to reach us
The fastest way to reach us is through the contact form below.
You can also email us directly at:
support@bestplanscanada.ca
Frequently Asked Questions
How quickly will you reply to my message?
We aim to reply to most messages within one business day. During peak periods it may take a little longer, but we respond to every genuine request.
Can you help me over the phone instead of email?
Yes. If you prefer a call, mention that in your message and include the best time and number to reach you. We’ll confirm a time by email first.